Customer satisfaction, future business, and the reputation of your company all hinge upon how efficient and reliable your logistics partner is and how well they can respond to the inevitable unexpected problems that arise.
The nature of day-to-day business today is extremely fast paced. Thanks to modern technology, orders are placed and received within moments. Partnering with the right logistics company is critical; no matter how incredible the product, no one will want to do business with a company that has a reputation of missed / late deliveries, or other issues that may arise. The 3PL you choose operates as an extension of your business and can either bolster or tarnish your reputation by the quality of service. Since choosing the right logistics partner can be difficult, here are five things to consider when choosing your next logistics partner.
1. Customer Service and Reliability
Customer service and reliability are important to consider as customer satisfaction and future business depend on the efficiency of your logistics partner. Considering most shipments are time-sensitive, high levels of customer service and responsiveness should be at the core of any partner considerations. Any sort of unreliability should be quickly noted and taken into serious account as it can wreck the relationship between your business and your customer base.
Reputations tend to closely follow not only people but also the businesses they are associated with. It is important to do your research and review the types of materials the company portrays via ads, customer testimonials, and social media accounts.1 Inevitably at some point the partnership will be tested—this is where reputation will follow suit. If they have been known to lack attention to detail, lack responsiveness, and have shown a lack of problem-solving ability, why should you have the confidence the job will be done right?
3. Area of Expertise
A key to success is partnering with a business that knows your industry. Depending on the partner, the business may offer more modes of transportation, like ground, air, and ocean freight, allowing you more than one way to deliver your goods. When shipping internationally, keep in mind that laws and regulations vary from country to country. The right logistics team will know the proper steps to ensure timely deliveries even when clearing customs. Typically, 3PLs tend to specialize in one area: industry, means of transportation, or location/region. Some are able to cater to a combination of the three, so it is imperative to have an understanding of what matters most to you, prior to partnership.2
Price should be taken into careful consideration when considering logistics partners. It is best to remember the lowest price will not always be the best option for your business: the lowest prices are often a sign of poor levels of service and reliability. At the end of the day, you want all parties to walk away from the business transaction satisfied, committed to help drive future sales and return customers.
In a world of ever-evolving technology, confirm your logistics partner will ensure safe delivery of all ordered product from the moment it leaves your facility to the moment it arrives at its final destination. A key aspect of this is the type of technology they use to communicate and the security of all personal information (for the sake of your business and your customers) in the event anything changes, or unexpected circumstances arise.
If you take time to do your research and review these five areas before entering a potential logistics partnership, you will be steps ahead of your competition. Your customer satisfaction, future business growth, and company reputation will only improve from a strong logistics partnership decision.
Priority Plastics Now Sold on the Raptor Marketplace
The Raptor Marketplace continues to grow and now offers brands even more packaging solutions. They are pleased to announce that Priority Plastics Inc. has joined the Raptor Packaging Marketplace as a vendor initially offering industrial Tight Heads, FortPacks, and various PET bottles and jars.
Coca-Cola, Goodyear, Jell-O, Tide, Gillette, Kellogg’s—what do these brands have in common? High brand equity. Each of these brands has a widely known reputation for a certain type of product with an expected level of consistent quality that has lent itself to consumer confidence. We buy these brands because we know and trust them; this level of familiarity and confidence amongst consumers is powerful. How do we achieve the same for our own brands?
Although it can be difficult and challenging to accept new meeting requests and sales inquiries, the investment made can and does pay dividends long term to your business. To rely solely on your known existing supplier base for your procurement needs is a huge and unnecessary risk in today’s marketplace. Here’s three reasons why you should consider having additional sources of supply for your most critical purchase components.
5 Reasons Compression Blow Forming Packers Outperform Traditional IBM Packers
The introduction of the Sacmi Compression Blow Forming technology (CBF) is a game changer for HDPE packers. The process by nature makes a better bottle, more consistently, with better manufacturing economics. Sacmi’s recent innovations and entrance into the North American market are providing marketers of Healthcare, Nutraceutical, and other products with new innovative options to improve supply chain efficiencies and reduce overall costs.
The Wipes Market and What to Look Out For
As we enter month seven of the current pandemic the sanitizer gels and liquids seem to be leveling off and with it some of the hysteria. With that, the packaging, fillers, and distribution channels have also settled down to some sense of normalcy. The emerging need that has hit today’s consumer and thus all of us in the supply chain is the national shortage of wipes. Like many other products in the market, all wipes are not created equally. What the ingredients are, what claims are made on the label, and how the wipe is being marketed will determine which regulatory arm of the government is involved and what approvals are required.
Packaging Supply Allocation 101
As suppliers seek to normalize their business and maintain market positioning, they are finding themselves in the very uncomfortable position of not being able to meet their normal demand and to service all of their customers’ needs. The rules of allocation vary from one organization to the next, but they typically follow normal business practice with supply agreements, profitability and the strategic importance of the account used to make allocation decisions.
Why Are Ocean Freight Rates So High?
The trans-pacific trade (TPEB) market, especially Asia to the United States is in a state of complete chaos. Between rates, space, equipment, weather, and tariffs, there is quite a bit to discuss. Many of you have wondered, “Why are rates so high now?” The answer is complicated; here’s a few of the many pieces that will help paint a picture and understand the situation.
PET: It's Not Just Another Bottle
When selecting PET (polyethylene terephthalate) as a bottle material you will rely on your supplier to choose a 1-stage or 2-stage manufacturing process. Each will produce high quality bottles but each also have advantages and disadvantages that you should understand.
Ensuring Proper Packaging Is Critical with the FDA Guidelines for Compounding of Certain Alcohol-Based Sanitizers
With the surge in demand for hand sanitizers, we’ve seen an equal surge in the production of alcohol-based hand sanitizers. We applaud the countless businesses who have converted their production facilities over to produce sanitizing products, ensuring more essential cleaning supplies make it to the shelves and into the hands of consumers.
COVID-19 and Key Industry Dynamics
As a result of the COVID-19 crisis, we have seen unprecedented disruption of the packaging supply chain, the result of which has made it very tough, and in some cases, impossible to meet customer demand. Some of the industry dynamics have resulted in under capacity and under supply. I will explain a few of the key dynamics happening.
5 Things to Look for in a Packaging Supplier
One of the most critical attributes that you can look for in a supplier (manufacturer or distributor) is the ability to provide accurate and dependable technical support. Most anyone can sell a product but few provide the technical expertise that comes with being a qualified supplier. Here are a few key attributes to look for when selecting what distributor to buy from.
5 Things to Consider when Importing Packaging
As you look near and far for your next generation of packaging, carefully consider the challenges before you decide to import. In many cases, customers overlook the soft costs associated with managing a supply chain that spans great distances and cultures. Whether you have a Packaging Distributor involved or if you are managing the process yourself, there are many things to consider: quality, logistics, price, inventory and expertise. Setting your company and team up for success means making sure you have transparency into how things will be managed.
5 Things to Know About Glass Quality
Glass quality can vary greatly from process to process — what appears simple on the outside is much more dynamic and complex on the inside. Understanding some of these key elements and how they affect quality and consistency can make a big difference for you and your business.
- Nate Calvert
- Company News
- Created 26 Jan 2021
- Modified 26 Jan 2021
- Hits 343