We provide centrally advanced solutions for CRM, ERP, eMarketing, CMS, etc. to our local offices across the world. The support engineer will be trained in several of these solutions and will provide support to our internal users.

The Support Engineer will also be in contact with the helpdesk of our infrastructure & software providers (hosting companies, internet providers, software resellers, etc).

Responsibilities:

You are customer focused and customer satisfaction is one of your top priorities.
You handle support issues from our end users by email or by phone.
You are eager to learn from our 2nd line support so you become more and more independent
Maintenance of training material and documentation
Manages the day-2-day relationship with external and internal software providers

• Excellent interpersonal skills
• A keen interest in problem solving
• Willingness to provide impeccable service
• Flexibility and ability to multitask
• Broad interest in IT within various environments
• Early adopter of new technologies
• Attention to details

Very good knowledge of English (written & spoken), knowledge of Dutch and/or French is a must.