Collcap, provider of primary packaging solutions to beauty and fragrance brands globally, has rolled out substantial changes to its operating process. Winners of the '2014 Customer Innovation Award' from SAP-designers Yuma, Collcap's drive to ensure their customers receive the best possible service led them to work on innovative SAP software development from 2012, and in 2014 further steps to maximise efficiency and speed of communication were taken.

"Our customers are now reaping the benefits of this progressive outlook", Neal Kinson, General Manager of Collcap Group, explains. "Bespoke additions to our Sales and Operations add-ons enable our teams the world over to communicate and share information more easily than ever before. Our Quality Assurance and Logistics teams in particular are reaping the benefits of these investments."

Working with manufacturers across the globe and with a team of 50 based across 3 continents, Collcap utilises bespoke software to streamline processes, rolled out to support new offices in France and the USA in addition to China and Hong Kong, enabling immediate and accurate sharing of information.

Neal continues:

"Our entire team has welcomed the introduction of SAP and continues to contribute ideas to make further improvements to benefit the efficiency of the company and satisfy our customers.

Collcap has been expanding over the last few years and streamlining our processes is an integral part of our forward-moving strategy. We have a great working relationship with Yuma and are delighted to have had our work recognized by winning their 2014 Customer Innovation Award."